Cancellation & Refund Policy

Cancel by phone or email up to 24 hours before the scheduled start and you won't be charged anything. Later cancellations may include the cost of any materials already bought for your job, as stated in the quote.

Rescheduling is free. We'll offer you the nearest available slot within one business day.

You're owed a full refund if we cancel, if we can't complete the agreed work, or if the result doesn't match the quote and we can't put it right within a reasonable time.

• Deposits are refunded in full if you cancel more than 24 hours before the booked visit
• No refund is due if you cancel within 24 hours and we've already ordered materials for your job
• If we can't complete the agreed work, we refund the portion not carried out
• Call-out fees are not refunded once an engineer has attended and diagnosed the fault

1. Call or email us to tell us you want to cancel
2. We check whether materials have already been ordered for your job
3. We confirm the refund amount and send it back to the same account

Refunds are processed within 5 working days of the cancellation being confirmed.

Write to [email protected] or call +44 151 458 0777 during Mon-Sat 09:15-18:45. We answer every request within one business day.

Merchant

Coolvane Air Conditioning Ltd.

Registered address

89 Bold Street, Liverpool, L1 4EU

Email

[email protected]

Phone

+44 151 458 0777

Working hours

Mon-Sat 09:15-18:45

Registration

Company No. 04928510