Privacy Policy
This policy explains what personal information Coolvane collects and how it's used. It covers information gathered through our website and over the phone when arranging a visit.
Data Controller
Coolvane is the data controller for personal information collected through this website and through phone enquiries. If you have any questions about how your information is handled, you can contact us using the details on our contact page.
Legal framework
We handle personal data under UK GDPR and the Data Protection Act 2018 and any other rules that apply in United Kingdom. If this policy and the law ever disagree, the law wins.
Data Collected
When you fill in the request form on our site, we collect your name, phone number and any comments or details you provide about the job. When you call us directly, we note down similar details to arrange your visit, such as your name, contact number and a description of the work needed.
Purposes and Legal Basis
We use this information to contact you about your enquiry, arrange visits, provide quotes and carry out the work you've booked. This is based on our legitimate interest in responding to enquiries and, once a booking is confirmed, on the contract between us to carry out the agreed work.
Storage Period
We keep enquiry and job details for as long as needed to complete the work and handle any warranty or follow-up questions, typically no longer than a few years, after which records are deleted or archived securely.
Sharing With Staff and Subcontractors
Your details are shared only with the engineers and office staff who need them to arrange and carry out your job, and occasionally with trusted subcontractors on larger installations. We do not sell or pass on your information to third parties for marketing purposes.
Your Rights
You have the right to ask what information we hold about you, to have it corrected if it's wrong, or to ask us to delete it where we're not required to keep it for legal or contractual reasons. To exercise any of these rights, contact us directly and we'll respond as soon as we reasonably can.
Questions about this policy
Write to [email protected] or call +44 151 458 0777 during Mon-Sat 09:15-18:45. We answer every request within one business day.
- Merchant
- Coolvane Air Conditioning Ltd.
- Registered address
- 89 Bold Street, Liverpool, L1 4EU
- [email protected]
- Phone
- +44 151 458 0777
- Working hours
- Mon-Sat 09:15-18:45
- Registration
- Company No. 04928510