Pricing & Payment Terms
We give prices over the phone where possible, and always confirm a final price on site before starting any work. For installations we usually need photos or a short visit first.
How prices are set
Repair jobs are quoted after a phone description or an on-site diagnosis; installation and commercial jobs are quoted after a site visit or clear photos and measurements. The quote covers labour, standard parts and disposal of old materials unless stated otherwise.
Payment methods
We take cash when the job's finished or bank transfer against an invoice. No card details are ever collected on this site.
- Cash on completion
- Bank transfer against invoice
Invoicing
Once a job is finished, we issue an invoice on the spot or by email the same day, showing labour, parts and any call-out charge separately. Business customers on a maintenance contract can request monthly invoicing instead of per-job billing. All invoices are numbered and kept on file for our records.
Deposits and materials
For installations over 600 pounds we ask for a deposit of around 20 percent to book materials and hold the date, which is deducted from the final invoice.
Late payment
If payment isn't made on the day of completion, we send a reminder after 7 days and may apply a late payment charge after 14 days.
Questions about this policy
Write to [email protected] or call +44 151 458 0777 during Mon-Sat 09:15-18:45. We answer every request within one business day.
- Merchant
- Coolvane Air Conditioning Ltd.
- Registered address
- 89 Bold Street, Liverpool, L1 4EU
- [email protected]
- Phone
- +44 151 458 0777
- Working hours
- Mon-Sat 09:15-18:45
- Registration
- Company No. 04928510